FAQ

Q: How long does shipping take?
A: Usually 2–7 business days in EU after dispatch.

Q: When will my order be dispatched?
A: We ship within 1–2 business days after payment.

Q: How do I change the delivery address?
A: Email us ASAP with the correct address and your order number.

Q: Do you accept returns?
A: Yes, within 14 days from delivery. See our Return Policy.

Q: Where is my tracking number?
A: We send it by email once your parcel is shipped. Check “Track my order”.

Q: Do you ship to all EU countries?
A: Yes, we deliver to all EU member states.

Q: Can I cancel my order?
A: Yes, if it has not been dispatched yet. Contact us immediately.

Q: What if my parcel is delayed?
A: Carriers may need extra time during peak seasons. Please allow additional days.

Q: What if my item arrives damaged?
A: If the shipping box/parcel packaging is damaged on arrival, please contact the courier/shipping carrier directly to file a claim. If the product itself is damaged due to a manufacturing defect, contact our support team within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.

Q: Do you offer exchanges?
A: We don’t offer direct exchanges for size/model changes. However, if you received the wrong item or color due to our mistake, we’ll arrange an exchange.

Q: What payment methods do you accept?
A: We accept major cards, Apple Pay, Google Pay, and other common EU payment methods.

Q: How can I contact support?
A: Email us at support@monono.shop.